Terms & Conditions

2. Acceptance of Terms

By accessing this website or engaging our services, you confirm that:

• You are at least 18 years of age and have the legal capacity to enter into a binding agreement.
• If you are acting on behalf of a business, you have the authority to bind that business to these terms.
• You have read, understood, and agree to these terms in full.

If you do not agree with any part of these terms, please do not use this website or engage our services.

3. Service Description

Nadi provides AI integration consulting for small businesses in Malaysia. Our current service offerings are:

Services are primarily delivered in Johor Bahru and surrounding areas. Remote delivery may be arranged by mutual agreement. Nadi reserves the right to modify, suspend, or discontinue any service offering with reasonable notice.

4. Your Responsibilities

To allow us to serve you well, you agree to:

• Provide accurate, current, and complete information when engaging with us or using this website.
• Cooperate reasonably in the delivery of services, including making relevant staff available where required.
• Use this website only for lawful purposes and in a manner that does not infringe the rights of others.
• Not attempt to gain unauthorised access to any part of the website or its associated systems.
• Not use this website to transmit any material that is unlawful, harmful, defamatory, or otherwise objectionable.
• Not reproduce, distribute, or commercially exploit any content from this website without our written consent.
• Notify us promptly if any information you have provided changes or if you become aware of any unauthorised use.

5. Intellectual Property

All content on this website — including text, layout, graphics, and written materials — is the intellectual property of Nadi unless otherwise stated. You are granted a limited, non-exclusive, non-transferable licence to access and view this content for personal or internal business purposes only.

You may not copy, reproduce, modify, publish, distribute, or create derivative works from any website content without our prior written permission.

Documents and summaries prepared specifically for you during a service engagement remain the property of Nadi until full payment is received. Upon payment in full, we grant you a perpetual licence to use those materials within your own business.

6. Payment Terms

All fees are quoted and payable in Malaysian Ringgit (MYR). Current service fees are:

Payment Method

Accepted payment methods will be communicated at the time of engagement. Payment is due as specified in the invoice issued to you.

Cancellation and Refunds

• Gentle First Steps: Cancellations made more than 48 hours before the scheduled session are eligible for a full refund. Cancellations within 48 hours will incur a 50% fee.
• Process Companion Package: If cancelled before the second week commences, a pro-rated refund will be considered. No refund is available once more than half the package has been delivered.
• Steady Guidance Retainer: You may end the retainer at any time with one calendar month's notice. Fees already paid for the current month are non-refundable.

Refund requests should be directed to [email protected]. We will respond within five business days.

7. Service-Specific Terms

Scope and Changes

The scope of each engagement will be confirmed in writing before work begins. Any significant changes to scope requested after confirmation may affect timing and fees; we will notify you before proceeding.

Timeline

We will make reasonable efforts to deliver services within agreed timeframes. Delays caused by factors outside our control — including delays in your providing required access, information, or personnel — may extend delivery timelines without affecting our fees.

Confidentiality

Any confidential business information you share with us in the course of an engagement will be treated with discretion and not disclosed to third parties, except as required by law. We may request that you sign a separate confidentiality agreement for larger engagements.

Third-Party Tools

We may recommend third-party AI tools or software during our work together. You are responsible for reviewing and accepting the terms of any such tools independently. Nadi does not represent or warrant the performance of third-party services.

8. Disclaimers

This website and our services are provided on an "as available" basis. While we take care in preparing all materials and advice, we make no representations or warranties of any kind, express or implied, regarding:

• The accuracy, completeness, or suitability of website content for any particular purpose.
• Specific business outcomes, savings, or improvements resulting from our advice.
• The uninterrupted or error-free availability of this website.
• The performance or reliability of any third-party tools or services we may recommend.

Our services constitute advisory support only. Decisions about adopting, adapting, or rejecting any technology remain entirely yours. We encourage you to seek independent professional advice on matters outside the scope of AI integration consulting.

9. Limitation of Liability

To the fullest extent permitted by Malaysian law, Nadi's total liability to you for any claim arising out of or in connection with these terms or our services shall not exceed the total fees paid by you in the three months preceding the event giving rise to the claim.

In no event shall Nadi be liable for any indirect, incidental, consequential, or special damages, including but not limited to loss of profits, loss of data, or loss of business opportunity, even if we have been advised of the possibility of such damages.

Nothing in these terms excludes or limits liability for fraud, death, or personal injury caused by negligence, or any other liability that cannot be excluded under Malaysian law.

10. Indemnification

You agree to indemnify and hold harmless Nadi, its team members, and advisors from and against any claims, damages, losses, or expenses (including reasonable legal costs) arising out of your use of this website, your breach of these terms, or any content you provide to us that infringes a third party's rights.

11. Termination

Either party may end a service engagement by giving written notice as specified in the relevant service agreement or, where no specific period is stated, with at least seven days' notice.

Nadi may also cease providing services or restrict your access to this website if we reasonably believe you have breached these terms. We will endeavour to notify you promptly in such circumstances.

Upon termination, obligations that have accrued (including payment for work already delivered) remain in force. Sections covering intellectual property, disclaimers, liability, and dispute resolution survive termination.

12. Dispute Resolution

Governing Law

These terms are governed by and construed in accordance with the laws of Malaysia, including the Contracts Act 1950 and Consumer Protection Act 1999 where applicable.

Jurisdiction

Any dispute arising from these terms shall be subject to the exclusive jurisdiction of the courts of Johor Bahru, Malaysia, unless both parties agree to alternative arrangements.

Informal Resolution

We encourage both parties to first attempt to resolve any disagreement through direct, good-faith conversation. Please contact us at [email protected] and we will respond within five business days.

13. General Provisions

• Entire Agreement: These terms, together with any written service agreement, constitute the entire agreement between you and Nadi regarding the subject matter herein.
• Severability: If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
• Waiver: Our failure to enforce any right or provision shall not constitute a waiver of that right or provision.
• Assignment: You may not assign your rights or obligations under these terms without our written consent. We may assign our rights to a successor business with reasonable notice to you.
• Notices: Formal notices should be sent in writing to our registered address or to [email protected].

14. Changes to These Terms

We may update these terms from time to time to reflect changes in our services, legal requirements, or business practices. When we do, we will update the "Last Updated" date at the top of this page.

Continued use of this website or our services after changes have been published constitutes acceptance of the revised terms. If a change is significant, we will make reasonable efforts to notify current clients directly.